Water Heater Installation & Repair Frequently Asked Questions

Why there is not hot water in my house?

1. What to do?
2. The very first thing to do is to find out if the problem lies with the plumbing or the water heater.
3. Go and check all other plumbing fixtures in your home, such as bathtub, bathroom, lavatory or kitchen faucets.
4. If all of them get hot water but only one does not, your problem lies with that particular fixture. For example, it might be a bad shower valve cartridge.
5. If none of the faucets in your home are getting hot water, your water heater pilot light might have turned off, there might be disruption in fuel delivery, such as gas or electricity, or your water heater might have broken down.

What to do if my gas water heater is not working?

1. First, make sure there is gas supply in your home by turning on a stove or a furnace for a couple of minutes.
2. Once you have made sure there is a gas service to your home, locate the gas water heater and in case the pilot light has turned off, attempt to restart it by following the instructions listed on the tank or refer to the next FAQ below.
3. If restarting the water heater does not work, you will need to call a professional water heater service or a plumber for repair.
4. We offer water heater repair in Orange County, CA.
5. To set up an appointment with us call (949) 444-5575 or use our Online Appointment Scheduler on this page.

How to restart my gas water heater?

1. Make sure the gas valve is open and allows gas flow into the water heater.
2. Turn the On-Off-Pilot button to the Pilot position, push it inwards and hold it depressed until the end of this procedure.
3. Start clicking repeatedly the Sparker Button for about a minute or if your water heater has a blinking indicator light until the light starts blinking(this has to be done while you hold the Pilot button down).
4. Once the blinking light is on or you have completed step 3, release the pilot button and turn it to On position.
5. Increase the Temperature Selector Dial to A, B, C or Very Hot and listen to the flame's ignition sound.
6. If you hear it, your water heater is working again. You can also verify the successful re-lightning of your water heater by checking if the exhaust vent on top of the water heater is getting hot.
7. If you were unable to relight it, most likely a part in your water heater has failed and it will need to be repaired or replaced.
8. Contact us for help.
9. To set up an appointment with us call (949) 444-5575 or use our Online Appointment Scheduler on this page.

What to do if my water heater is leaking?

1. Determine where the leak is coming from.
2. If it is the water connectors on top of the water heater the unit might still be intact and replacing the leaking supply lines might save the day.
3. If the leak appears to be internal and pouring out of the tank, your water heater might need to be replaced.
4. The average lifespan for a water heater is 8 to 12 years.
5. Once you know where the leak is coming from, you can turn off the water to the water heater to minimize the water damage.
6. Locate the water shut-off valve on top of the water heater and turn the lever 1/4 turn or if it is a round handle, turn it clockwise until it locks.
7. If you are unable to operate the water heater shut-off valve, you can do the same using the main water shut-off valve for the house. It is located in the garage near the garage door or in front of the house near the entry door.
8. The next step is to set up an appointment with a plumber for the replacement of the leaky supply lines or the installation of a new water heater.
9. To set up an appointment with us call (949) 444-5575 or use our Online Appointment Scheduler on this page.

Which is the best tank water heater to buy?

1. We have huge confidence in the contractor grade Rheem and Bradford White water heaters.
2. They are made specifically for contractors and we are proud to be an Authorized Dealer and Installer for both manufacturers.
3. Contact us for personalized overview of your home's needs and we will give you an educated advice on what works best for you.
4. To set up an appointment with us call (949) 444-5575 or use our Online Appointment Scheduler on this page.

Which is the best gas tankless water heater?

1. Rinnai, Navien, Rheem, Noritz, and Takagi are the 5 major and well established tankless water heater manufacturers.
2. Our preference is Rheem, Rinnai or Navien for retrofits and Noritz or Takagi for replacing existing units with 4-inch single vent.
3. Although all tankless water heaters all use the same technology, they have different external designs and features, as well as they use different exhaust vent materials, so one make and model could be a better fit for your home than another.
4. We will be happy to guide you through the selection of the right tankless water heater for your home and professionally install it for you.
5. We are an authorized Dealer and installer for all tankless water heater brands.
6. To set up an appointment with us call (949) 444-5575 or use our Online Appointment Scheduler on this page.

What is the average lifespan of a water heater?

1. The average lifespan of a water heater is 8 to 12 years and depends on factors such as frequency of usage, water quality, installation quality and lastly the make and model.
2. In some ideal situations, a water heater can last as long as 15 to 20 years. The lifespan estimates apply for both, tank and tankless water heaters.
3. Keep in mind that tankless water heaters require more attention and service during the ownership period due to their complicated build design.
4. There are two kinds of problems you might experience with a water heater.
5. No hot water but good and leak free tank(body)- a condition that is repairable.
6. Leaking water heater tank(body)- not repairable needing a new water heater to be installed.

How much does a purchase and installation of water heater cost?

1. If you are looking to buy and have a new water heater installed in your California home, the law requires Ultra Low Nox water heaters to be used.
2. An average cost for the purchase of the water heater, parts, and installation labor, will range as follows:
3. 40 Gal Gas Water Heater $1100 to $1300
4. 50 Gal Gas Water Heater $1200 to $1400
5. 75 Gal Gas Water Heater $2000 to $2500.
6. We offer water heater sales and installation in Orange County, Southern Los Angeles County, Northern San Diego County, and the Inland Empire.
7. For personalized price quotes call us at (949) 444-5575 or use our Online Appointment Scheduler on this page.

How much does a gas tankless water heater installation cost?

1. Gas tankless water heater capacity is measured in Gallons Per Minute, starting at 5 GPM and going up to 12 GPM.
2. We sell and install Rinnai, Navien, Rheem, Noritz and Takagi tankless water heaters.
3. Replacing an existing tankless water heater and re-using the existing exhaust vent will cost as low as $1500 and up to $3000 for the new tankless water heater, parts and labor.
4. Retrofit installs, when switching from tank to a tankless water heater will cost as low as $2500 and up to $5000 depending on the size of the home, make and model used and complexity of the job.
5. We offer tankless water heater sales and installation in Orange County, Southern Los Angeles County, Northern San Diego County, and the Inland Empire.
6. For personalized price quotes call us at (949) 444-5575 or use our Online Appointment Scheduler on this page.

What is Rheem's water heater warranty?

1. We use the contractor grade Rheem Professional Classic Series water heaters.
2. The 40 and 50-gallon models by default come with 6 years warranty, while a 10-year warranty upgrade kit with 2nd anode rod is available for purchase.
3. The 75 and 100 gal models by default come with 8 years warranty, while a 12-year warranty upgrade kit with 2nd anode rod is available for purchase.
4. The 2nd anode rod is very beneficial as it doubles the life of your water heater, slowing down the corrosion process.

What is the warranty on Bradford White water heaters?

1. Bradford White water heaters are quality appliances available only through Authorized contractors such as ourselves.
2. By default Bradford White comes with a 6-year warranty, while a 10-year warranty extension is available for purchase.
3. Parts for Bradford White are readily available through us as an installer, guaranteeing minimum downtime on your water heater in case of a malfunction.

What is the warranty on a tankless water heater?

1. Rinnai, Navien, Rheem, Noritz, and Takagi are the major water heater manufacturers.
2. All of them offer:
3. 1-year labor warranty
4. 5 years parts warranty
5. Heat exchanger warranty is either 10, 12 or 15 years depending on the model of the unit.